Complaints and Returns - Grawitacyjny.pl online bicycle store

Complaints and Returns

Complaints and returns

PLACE AND METHOD OF SUBMITTING COMPLAINTS

The complaint may be submitted by the Customer, for example:

in electronic form via the contact form available HERE.
in electronic form via e-mail to the following address: sklep@grawitacyjny.pl;
in person at the address: ul. Załęska 98, 35-322 Rzeszów;
in writing to the following address: ul. Załęska 98, 35-322 Rzeszów;
by phone at 506141018

DESCRIPTION OF COMPLAINTS

It is recommended that the Customer provide the following information in the description of the complaint - it will facilitate and accelerate the complaint handling by the Seller: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of non-compliance / defect; (2) a request for a way to bring the Product into conformity with the Sales Agreement or a declaration of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complaining party. The requirements specified above are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

DELIVERY OF THE COMPLETED PRODUCT

If the Seller responds to Customer's complaints or to exercise Customer's rights resulting from non-compliance of the Product with the Sales Agreement / warranty, it will be necessary to deliver the Product to the Seller. The Customer will be asked by the Seller to deliver the Product at the Seller's cost to ul. Załęska 98, 35-322 Rzeszów. If, however, due to the type of discrepancy / defect, type of the Product or the method of its installation, delivery of the Product by the Customer would be impossible or excessively difficult, the Customer is obliged to make the Product available to the Seller in the place where the Product is located. The request for delivery of the Product referred to above has no impact on the period for responding to the Customer's complaint and does not violate the Customer's right - in the case of a warranty claim - the Seller's request to dismantle the defective Product and re-install the Product after the exchange free from defects or removal of the defect referred to in art. 561 [1] of the Civil Code.

REPLY OF THE SELLER

The Seller shall respond to the Customer's complaint promptly, no later than within 14 calendar days from the date of its submission. Lack of the Seller's attitude in the above-mentioned period means that the Seller has considered the complaint justified.

OUT-OF-COURT METHODS OF SETTLING COMPLAINTS AND INVESTIGATING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES

Detailed information on the possibility of the client using the extrajudicial method of dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Voivodship Inspectorates of the Trade Inspection and the following Internet addresses of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl/spory_konsumenckie.php;
http://www.uokik.gov.pl/sprawy_indywidualne.php and
http://www.uokik.gov.pl/wazne_adresy.php.

The customer who is a consumer has, among others the following possibilities of using extrajudicial means of dealing with complaints and redress:
The customer is entitled to apply to a permanent amicable consumer court, referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25, as amended), with a request to settle the dispute arising from the concluded Sales Agreement. The regulations of the organization and operation of permanent consumer courts of arbitration are specified in the regulation of the Minister of Justice of September 25, 2001 on defining the rules of organization and operation of permanent consumer courts of arbitration. (OJ 2001, No. 113, item 1214).
The customer is entitled to apply to the provincial inspector of Trade Inspection, pursuant to art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller. Information on the rules and mode of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the headquarters and on the websites of individual Provincial Inspectorates of the Trade Inspection.
The customer may get free assistance in resolving the dispute between the Customer and the Seller, also using the free help of the poviat (municipal) consumer ombudsman or social organization, whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation under the toll-free consumer helpline number 800 007 707 and by the Polish Consumers Association at email porady@dlakonsumentow.pl.

The complaint procedure is described in detail in the file, which you can download at this address:
https://ebay.grawitacyjny.pl/druki/ReklamacjatowaruGRAW.doc
or by clicking HERE

An online platform for settling disputes between consumers and entrepreneurs at the EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking a non-judicial resolution of a dispute regarding contractual obligations arising from online sales speech or a service contract.